Cloudtrend Inc. - Application Help Desk Analyst - Edmonton, Alberta, Canada - Information Technology (IT) job and career

Job Summary

Company
- Cloudtrend Inc.
Location
- Edmonton
  
  ,
  
  Alberta
  
  ,
  
  Canada
Industry
- Information Technology (IT)
Terms
- Full Time
- Temporary Contract
Reference No.
- 2951

Application Help Desk Analyst

Job has expired

Cloudtrend Inc.
- Cloudtrend Inc. specializes in building and managing an exclusive network of IT professionals to better their career opportunities and meet the demand of the market. We provide career management services and opportunities.
Position
- Our client requires an Application Help Desk Analyst to provide front line support primarily to end users and internal clients who require assistance with their applications.
Requirements
- Experience as an Application Help Desk analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience)
- Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications
- Experience in utilization of any the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT, etc.
- Experience working on supporting multiple applications for various stakeholders at one time
- Experience working directly with clients, and coordinating with both external and internal business areas to ensure communications are relayed to all parties
- Experience working with Microsoft office tool suites
Desirables
- Experience providing end user operational system support, including: data collection, data editing, data validation and data conversion.
- Experience in planning/performing/monitoring User Acceptance testing
- Ability to work independently and within a team environment.
- Experience supporting web-based systems with knowledge of various internet browsers, including but not limited to: Internet Explorer, Google Chrome, Firefox, and Safari
- Excellent verbal and communication skills as demonstrated by three (3) independent references
- Ability to learn quickly, problem solve/troubleshoot, work independently and in a team.
- Experience in identifying user requirements
- Experience documenting business processes, procedures, and workflows
- Experience developing and delivering user manuals and training materials
- The ability to manage stress, manage conflict, communicate effectively (verbal and written)
- Experience with application development and maintenance
- Experience working and administering MS SharePoint sites.